(Archived) Assistant Senior Leader of Operations 647

Purpose: The Assistant Senior Operations Leader (ASLO) works with the Senior Leader of Operations (SLO) to oversee the management, goals and objectives of all dental practices under his/her jurisdiction to produce services in the most cost effective manner within quality guidelines. The ASLO works closely with each Office Leader and Doctor to establish and maintain a stable, successful team which is engaged and accountable for meeting/exceeding patient expectations and the financial goals of the practice.

Essential Functions:

* Establish and maintain strong relationships among the Doctors, the staff and the company; understand and advocate the needs of the Doctors practices and the company; monthly inform Doctors of current events, sharing successes from other Doctors/practices, resolving concerns, hearing and being responsive to their feedback and suggestions; reviewing and explaining financial data and communicating company strategy; actively address Doctor needs.
* Partner with the SLO in developing a business mentality and ownership of district; provide clarity to Office Leaders and Doctors on company expectations from them; inspire Office Leaders and Doctors to buy in to their ownership and accountability; understand and teach the operational levels that optimize productivity, efficiency and profitability; verify that Office Leaders have adequate training and understand key metrics as well as their responsibility for meeting the company standards.
* Partners with the SLO in ensuring the Doctors financial success; review current collection/AR/production/key doctor statistics in monthly meetings to ensure the income expectations are being met.
* Learn what resources each practice needs and own the oversight of their receipt.
* Follow hiring protocol by partnering with internal recruiter to recruit top quality talent into the organization; partner with HR to assist in employee retention.
* Aid senior management in providing a candid, external perspective and give feedback to Office Leaders and Doctors on their staffs performance; assist them with corrective action; work closely with HR to put corrective action/performance improvement plans in place as needed and manage personnel accordingly.
* Ensure that all company policies and employment related laws are being followed consistently and that the desired results are attained.
* Regularly recognize and reward success and performance; develop and execute a coordinated plan in concert with HR.
* Assist with the SLO in acting as a change agent and adapting to the dynamic changes of the dental marketplace; championing new initiatives with confidence and conviction; encouraging buy in of new company initiatives among Doctors, Office Leaders and the practice staff.
* Facilitate the communication process between Home Office and each practice; be a resource and a sounding board; personally visit each practice regularly.
* Ensure that Office Leaders are continually teaching, grooming, challenging and developing future office leaders; work with HR on their further development.
* Train Office Leaders on current processes/policies and follow through on all projects for successful completion; hold Office Leaders and their teams accountable; ensure all daily/monthly reports are accurate and completed timely; make sure practices are adhering to OSHA and company policy regulations as well as the policies and procedures in the perio, ortho and training manuals.
* Special projects as assigned by both the SLO and the Regional Director of Operations (RDO)
* Ensure that the proper lines of communication are being followed.
* Lead by example; follow Code of Ethics; instill enthusiasm, timeliness, and respect in all.
* Partners with the SLO on the following monthly projects:

o Doctor meetings

o Office Leader meetings

o Review of the practice bonus potential with Office Leaders

o Review updated scorecards with Office Leaders

o Attendance to any scheduled SLO/Home Office conference calls

o Quarterly accountability: accurately completed cleaning checklists

* Budget accountabilities: meet or exceed assigned district budgets on a monthly basis in

o Production

o Accounts Receivable

o Expenses

o Payroll

Education/Experience

* High-level knowledge of dental and hygiene procedures and best practices
* 5+ years dental experience in a high-volume practice or other management/leadership in other fast paced environment business settings

Columbus, OH
Columbus, Ohio