(Archived) Floating Office Manager

Floating Office Leader Opportunity in Northern Chicago

Purpose: The Floating Office Leaders (FOL) primary responsibility is to partner with doctor(s), Senior Leader of Operations (SLO), and support services to provide leadership to establish, sustain and lead a successful team to meet patient, practice and organization expectations while managing a practice for an interim period of time. The FOL will partner with SLO to lead key initiatives and projects for the assigned territory.

Essential Functions:

* Lead and manage projects as assigned by SLO for the designated territory.
* Successfully complete the training and development required for an Office Leader
* Partner with, learn from and follow the guidance of an organization assigned mentor on all applicable issues and initiatives, if applicable.
* Grasp and retain on-the-job training while in any front office or leadership position
* While managing a practice for an interim period of time, FOL is expected to:

Understand the business responsibilities and key performance metrics for successfully managing a practice; forecast results; ensure all budget and production expectations are met or exceeded; ensure financial data and records are balanced; be responsible for practice passing all financial audits.

o Exhibit outstanding customer service with patient as #1 priority; partnering with staff, timely and successfully resolve patient complaints, concerns and questions; responsible for practice passing customer service audits including secret shopper and mystery call.

o Lead staff by example to ensure that the organizations expectations are met; strive for staff members personal job satisfaction and fulfilled expectations; develops and delivers periodic performance evaluations.

o Be supportive of policies and procedures; ensure that they are being followed in the practices and that desired results are attained. Ensure that the practice is in compliance with employment laws and any regulatory requirements as appropriate.

o Continually build and nurture a positive working relationship with the doctor(s); lead monthly doctor meetings to maintain organization communications and allow doctor(s) to address any concerns; anticipate/facilitate doctor needs; responsible for doctor income expectations.

o Ensure bank deposits are protected and made timely according to established guidelines and protocols; monitor, protect and verify petty cash funds; follow HIPAA and organization standards to protect patient data including credit card and personal information such as social security number.

Support patient flow and maximize budgeted payroll hours by effectively scheduling staff; understand and effectively manage practices managed care component (scheduling, fee schedules, collections, etc.).

o Partner with HR Recruiter to hire quality talent; follow hiring procedures to ensure acquiring the best talent available; development methods to retain key talent and reduce unwanted turnover.

o Ensure that staff is trained timely and is knowledgeable on current processes, policies and the completion of forms. Hold self and staff accountable for successful completion of projects, job duties and all organization deliverables.

o Conduct regular staff meetings and daily a.m. huddles; seize opportunities to foster communication, provide updates, share information, teach and continually challenge and develop staff.

o Complete and forward HR and payroll related documents accurately and timely as required including new hire and termination forms and all changes for employees; have employees verify and sign their own payroll time sheets.

o Partner with SLO, to develop corrective action/performance improvement plans for staff to ensure behaviors, attitudes, job expectations and performance standards are being met and exceeded. Consult with SLO prior to delivering any PIPs or corrective action/warning documents to employees.

Locally market practice, including but not limited to joining local Chamber Of Commerce and participating in local job and health fairs.

Follow Flow of Communication for ideas, questions, concerns or problems.

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Complete Continuing Education as required by DentalOne Partners for self and staff.

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Follow required OSHA safety procedures as necessary

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Perform additional tasks as assigned to achieve practice/organization goals

Knowledge/Skills/Abilities:

Education/Certification:

o High School Diploma or equivalent required

o Bachelors degree strongly preferred

o 5 years management experience with direct customer contact

o 5 7 years experience in a professional environment

Skills/Abilities:

o High degree of professionalism and professional image

o Strong interpersonal and relationship building skills

o Strong and effective communication skills

o Positive attitude, change advocate, lead by example

o Independent decision making skills, sound judgment

o Excellent organization and multi-tasking skills

o Travel as required

Work environment/Conditions:

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Travel as needed for training and to perform job functions

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Safety procedures required including protection to minimize the risks from radiographs

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Potential long hours standing on feet

Chicago, IL
Chicago, Illinois