(Archived) Lab Manager 173

Job DescriptionPosition: Lab LeaderReports to: Senior Leader of OperationsDirect reports: Lab TechniciansMatrix reports: Orthodontic AssistantsFLSA status: Exempt Purpose: The Lab Leader''s (LL) primary responsibility is to ensure the creation of qualityoriented and visually attractive products that meet or exceed doctor and patient expectations and desires in a timely manner. The LL is to create and maintain strong partnerships with practice staff and leadership.Essential Functions:

* Demonstrates a concern for the needs and expectations of patients/doctor and making them a high priority; maintains contact with the practice; meets patients'' expectations for aesthetics and function; handles, directs and/or resolves patient complaints
* Demonstrates successfully meeting quality requirements to ensure highest levels of patient and doctor satisfaction; ensures quality assurance of all outgoing cases
* Monitors the quality of results; ensures product meets specifications (thickness, carvings, polishings, etc.); delivers a clean product with no acrylic spurs or bubbles
* Initiate and follow quality control procedures for all cases prior to try-in or delivery
* Recognizes the importance of timing and key individuals in achieving results; uses resources effectively and in line with company policy and goals
* Work effectively with implant cases and precision attachments
* Communicates in a way that is clear and well organized with patients, doctor and staff; communicate appropriate turnaround dates to doctor and staff and meet deadlines; answers patient and doctor questions and addresses any concerns
* Read and understand prescriptions as to specifications and ask questions if clarification is needed
* Projects credibility, poise, and confidence even under difficult or adversarial conditions
* Identifies work-related problems; analyzes problems in a systematic, timely manner; acts decisively to implement solutions and resolve crises.
* Complete repairs during patient visit or within 24 hours
* Perform efficient lab procedures to maintain doctors'' schedules
* Looks for "win-win" solutions, seeks agreement on a solution and elicits commitment to making solutions work effectively; includes others in processes and decisions; displays kindness to give others attention, appreciation, encouragement and common courtesy.
* Demonstrates flexibility and adaptability, willingness to change to meet the needs of others while still maintaining own objectives; able to adjust to frequent changes in work-related procedures; open to new approaches; readily adapts to new circumstances or methods of working; adapts behavior to suit the situation.
* Organizes, coordinates, and prioritizes resources to achieve optimal results, and ensures that the team is working efficiently together and understands what results are expected
* Setting clear performance targets; conveying timeliness and quality of work expected; evaluating progress; providing specific feedback on a regular basis that enables others to understand when they have done a good job and how they can improve in the future; addressing performance problems by gathering information and setting goals for improvement in a fair and consistent manner; give praise and feedback as appropriate.
* Is knowledgeable about legal practices and laws applying to functional area; develops and updates existing functional systems and policies in order to uphold relevant laws and industry standards;
* Ensure lab operates in an efficient and organized manner
* Manage work flow for effectiveness and efficiency
* Monitor all incoming cases for required impressions and specifications
* Adhere to all OSHA and HIPAA guidelines
* Sterilize and seal all products according to OSHA guidelines
* Maintain supply levels within budget and at appropriate levels to support production
* Maintain cleanliness and order of lab area
* Support product flow and maximize budgeted payroll hours by effectively scheduling staff
* Be aware of and follow practice schedule by arriving on time for all scheduled shifts
* Lead by example; exercise good team work; have mutual respect for team; partner with team to create an exceptional experience for patient.Knowledge/Skills/Abilities:
* Education/Certification:o Bachelor''s or Associate''s Degree preferred; high school diploma or equivalent requiredo Minimum 3 years management level experienceo Minimum 4 years lab work experience
* Skills/Abilities:o Outstanding positive attitude and demeanoro Superior hand-to-eye coordination and manual dexterityo Strong initiativeo Professionalism in all aspects of job o Good grooming and professional imageo Strong interpersonal and relationship building skillso Strong organizational skills and attention to detailso Ability to multi-task and work in a fast paced environmentWork environment/Conditions:
* Travel as needed for training and to perform job functions
* Safety procedures and personal protective equipment required including protection to minimize the risks from radiographs and blood borne pathogens

Rock Hill, SC
Rock Hill, South Carolina