(Archived) Treatment Coordinator

Purpose: The Treatment Coordinator's (TC) primary responsibility is to contribute to the financial success of the practice by ensuring that patients are the number one priority. This includes answering questions related to treatment and fees as well as questions about treatment options, with alternatives and fees introduced. TCs maintain positive relationships with patients as well as know and understand the business aspects necessary to provide patients with the best experience possible. TCs are responsible for ensuring that patients leave well informed.

Essential Functions:

* Make a positive first impression with patients both by phone and in person; communicate effectively with patients while following telephone protocol including dental emergencies.
* Lead by example; exercise good team work; have mutual respect for team; partner with team to create an exceptional experience for patient.
* Conduct new patient interviews; act as liaison between the patient and the staff.
* Handle patient questions and complaints; manage patient relations; build trust, investigate and educate in order to encourage patients to embrace the means to achieve optimal dental health.
* Review patient history and clarify any points of concern; maintain current and accurate patient files.
* Coordinate patient scheduling process in a way that maximizes doctor and hygiene production; coordinate incoming patient flow with clinical staff.
* Understand and follow doctor's treatment plans to schedule follow-up appointments; monitor treatment plans and case acceptance.
* Ensure financial success of practice by working with patients and/or insurance verifications with external companies which includes:
o Inform patients of payment policy; collect payment from patients at time of service
o Contact insurance companies to verify coverage and fee schedule and complete insurance breakdown accurately and completely if patient appointment is scheduled within 24 hours of appointment time
o Assist patients with completion of insurance forms
o Record all charges and payments to patient accounts; be able to complete and explain the Third Party Financing for patients
o Present fees and give estimates of treatment; educate and answer questions
o Document financial arrangements and commitments to pay
o Monitor production and collections; reconcile all credit card payments and bank deposits; make daily bank deposits
* Maintain HIPAA compliance through patient confidentiality
* Follow required safety procedures as necessary
* Complete all Continuing Education requirements timely.

Non Essential Functions:

* Open practice for business according to company procedures
* Ensure that reception and front desk areas are clean and organized
* Take radiographs and educate patients on the results
* File and track appointments due to no-shows, cancellations and late arrivals; track and call patients with incomplete treatment.
* Send follow up letters to patients

Knowledge/Skills/Abilities:

* Education/Certification:
o High school diploma or equivalent required
o Current radiography certification required
o Dental Assistant certification as required by state; ability to become certified
o Two or more years experience working in a professional environment with direct customer contact.
o Two or more years dental experience
* Skills/Abilities:
o Strong interpersonal and relationship building skills; work well with others
o Excellent written and verbal communication skills
o Professionalism and professional image
o Comfortable with discussing financial arrangements with patients
o Self-motivated
o Strong organization and planning skills; detail oriented
o Ability to multi-task in a fast-paced environment
o Computer proficiency and ability to learn new software
o Basic radiography skills; basic knowledge of dentistry
o Conflict resolution and problem solving skills

Work environment/Conditions:

* Overtime required to perform job functions as approved by Office Leader
* Travel as needed for training and to perform job functions
* Safety procedures required including protection to minimize the risks from radiographs and blood borne pathogens
* Potential extended period standing on feet

Jacksonville, NC
Jacksonville, North Carolina