(Archived) Dental Regional Senior Leader of Operations

Purpose: The Senior Leader of Operations (SLO) oversees the management, goals and objectives
of all dental practices under his/her jurisdiction to produce services in the most cost effective
manner within quality guidelines. The SLO works closely with each Team Leader and Doctor to
establish and maintain a stable, successful team which is engaged and accountable for
meeting/exceeding patient expectations and the financial goals of the practice.
Essential Functions:

* Establish and maintain strong relationships among the Doctors, the staff and the
company; understand and advocate the needs of the Doctors'' practices and the
company; monthly inform Doctors of current events, sharing successes from other
Doctors/practices, resolving concerns, hearing and being responsive to their feedback
and suggestions; reviewing and explaining financial data and communicating company
strategy; actively address Doctor needs.
* Possess a business mentality and ownership of district; provide clarity to Team Leaders
and Doctors on company expectations from them; inspire Team Leaders and Doctors to
"buy in" to their ownership and accountability; understand and teach the operational
levels that optimize productivity, efficiency and profitability; verify that Team Leaders
have adequate training and understand key metrics as well as their responsibility for
meeting the company standards.
* Direct responsibility for the Doctors'' financial success; review current
collection/AR/production/key doctor statistics in monthly meetings to ensure the
income expectations are being met.
* Learn what resources each practice needs and own the oversight of their receipt.
* Follow hiring protocol by partnering with internal recruiter to recruit top quality talent
into the organization; partner with HR to assist in employee retention.
* Provide a candid, external perspective and give feedback to Team Leaders and Doctors
on their staff''s performance; assist them with corrective action; work closely with HR to
put corrective action/performance improvement plans in place as needed and manage
personnel accordingly.
* Ensure that all company policies and employment related laws are being followed
consistently and that the desired results are attained.
* Regularly recognize and reward success and performance; develop and execute a
coordinated plan in concert with HR.
* Be a change agent and adapt to the dynamic changes of the dental marketplace;
champion new initiatives with confidence and conviction; encourage "buy in" of new
company initiatives among Doctors, Team Leaders and the practice staff.
* Facilitate the communication process between Home Office and each practice; be a
resource and a sounding board; personally visit each practice as needed.
* Ensure that Team Leaders are continually teaching, grooming, challenging and
developing future team leaders; work with HR on their further development.
* Train Team Leaders on current processes/policies and follow through on all projects for
successful completion; hold Team Leaders and their teams accountable; ensure all
daily/monthly reports are accurate and completed timely; make sure practices are
adhering to OSHA and company policy regulations as well as the policies and procedures
in the perio, ortho and training manuals.
* Ensure that the proper lines of communication are being followed.
* Lead by example; follow Code of Ethics; instill enthusiasm, timeliness, and respect in all.
* Monthly accountabilities:
o Doctor meetings
o Team Leader meetings
o Review of the practice bonus potential with Team Leaders
o Review updated scorecards with Team Leaders
o Minimum four days of backend auditing
o Completed Qual checks
o Attendance to any scheduled SLO/Home Office conference calls
* Quarterly accountability: accurately completed cleaning checklists
* Budget accountabilities: meet or exceed assigned district budgets on a monthly basis in
o Production
o Accounts Receivable
o Expenses
o Payroll
Knowledge/Skills/Abilities:
* Education/Certification:
o Bachelor''s degree and/or the equivalent of 3 years experience as a multi-unit
district leader
* Skills/Abilities:
o Strong leadership, interpersonal and relationship building skills; establish and
maintain positive working relationships, internally and externally.
o Strong and effective communication skills for management and all staff levels.
o Project professional image at all times, reflective of Dental One Partners'' values.
o Excellent time management and organization skills; meet deliverables timely.
o Demonstrated analytical skills to include reading, understanding, analyzing and
interpreting financial data and operational metrics; knowledge of developing and
implementing action plans to achieve successful performance.
o Computer proficiency including MS Office Suite of products and office machines.
o Exercise high degree of independent decision making skills with sound judgment
and with autonomy.
Work environment/Conditions:
* Extensive travel
* Safety procedures required in practices to minimize exposure to radiation and other
business required, potentially harmful elements

Detroit, MI
Detroit, Michigan