(Archived) Dental Front Office Receptionist Patient Relations Coordinator 655

Purpose:

The Office Administrative Specialists (OAS) primary responsibility is to develop into a successful practice leader within the organization. The OAS is responsible for successfully completing the training and development activities as assigned. The seasoned OAS may be responsible to lead a practice to meet and exceed patient, practice and organization expectations for an interim period of time.

Essential Functions:

Train, develop and become ready, over an approximate 52 week program, for available Office Leader positions

Lead by example; exercise good team work; have mutual respect for team; partner with team to create an exceptional experience for patient.

Attain the minimum required knowledge and skills applicable for each training segment, which may be tested; repeat of individual segments may be required if a minimum rating is not attained.

Maintain the minimum required knowledge and skills throughout the OAS program, which may be tested; repeat of individual segments may be required if a minimum rating is not attained.

Partner with, learn from and follow the organizations assigned mentor on all applicable issues and initiatives.

Grasp and retain on-the-job training while in any front office or leadership position

While managing a practice for an interim period of time, OAS is expected to:

Exhibit outstanding customer service with patient as #1 priority; partnering with staff, timely and successfully resolve patient complaints, concerns and questions; responsible for practice passing customer service audits including "secret shopper" and "mystery call."

Lead staff by example to ensure that the organizations expectations are met; strive for staff members personal job satisfaction and fulfilled expectations; develops and delivers periodic performance evaluations.

Be supportive of policies and procedures; ensure that they are being followed in the practices and that desired results are attained. Ensure that the practice is in compliance with employment laws and any regulatory requirements as appropriate.

Continually build and nurture a positive working relationship with the doctor(s); lead monthly doctor meetings to maintain organization communications and allow doctor(s) to address any concerns; anticipate/facilitate doctor needs; responsible for doctor income expectations.

Ensure bank deposits are protected and made timely according to established guidelines and protocols; monitor, protect and verify petty cash funds; follow HIPAA and organization standards to protect patient data including credit card and personal information such as social security number.

Support patient flow and maximize budgeted payroll hours by effectively scheduling staff; understand and effectively manage practices managed care component (scheduling, fee schedules, collections, etc.).

Partner with HR Recruiter to hire quality talent; follow hiring procedures to ensure acquiring the best talent available; with HR, development methods to retain key talent and reduce unwanted turnover.

Ensure that staff is trained timely and is knowledgeable on current processes, policies and the completion of forms. Hold self and staff accountable for successful completion of projects, job duties and all organization deliverables.

Conduct regular staff meetings and daily a.m. huddles; seize opportunities to foster communication, provide organization and practice updates, share information, teach and continually challenge and develop staff.

Complete and forward HR and payroll related documents accurately and timely as required including new hire and termination forms and all changes for employees; have employees verify and sign their own payroll time sheets.

Partner with SLO to develop corrective action/performance improvement plans for staff to ensure behaviors, attitudes, job expectations and performance standards are being met and exceeded. Consult with SLO prior to delivering any PIPs or corrective action/warning documents to employees.

Locally market practice, including but not limited to joining local Chamber Of Commerce and participating in local job and health fairs.

Follow Flow of Communication for ideas, questions, concerns or problems.

Follow OSHA required safety procedures as necessary

Travel and perform additional duties as necessary to achieve practice/organization goals

Knowledge/Skills/Abilities:



Education/Certification:

oHigh school diploma or equivalent required

oBachelors degree strongly preferred

oA minimum 3 years work experience demonstrating progressive growth and responsibility required.

Skills/Abilities:

oProfessional image and demeanor

oStrong interpersonal and relationship building skills

oEffective verbal and written communication skills with all levels of management.

Computer proficiency with Microsoft Suite plus ability to learn new software

oConflict resolution and problem solving skills

oFollow through and organization skills

oFinancial acumen and understanding of operational and business principles

oDeliver results

Work environment/Conditions:

Travel as needed for training and to perform job functions

Safety procedures required including protection to minimize the risks from radiographs

Potential long hours standing on feet

Hickory, NC
Hickory, North Carolina