This job is archived
(Archived) Community Services Ops Representative
Job Description
Position: Community Services Ops Representative
Location: Kansas City, MO
Schedule: Monday-Friday 8A-5P
Job Information
- The Consumer Service Representative may perform installation, implementation, client support, client services, client administration, customer service, enrollment & eligibility, claims processing, and call center operations.
- Investigates and settles claims and customer service issues.
- Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects.
- Regularly exercise discretion and judgement in prioritizing requests and interpreting and adapting procedures, processes and techniques, and work under limited guidance due to previous experience /depth of knowledge of administrative processes and organizational knowledge.
Requirements
- High School Diploma or equivalent
- 1+ year of customer service experience, including typing/data entry
- Associates or Bachelor’s Degree
- Familiarity with medical terminology and/or ICD-10 codes
- CNA or MA background
- Quality background
- Medicare experience
- Previous inbound and/or outbound call center or related customer service experience
- Excellent verbal, listening and written communication skills
- Aptitude for quickly learning and navigating new technology, systems and applications
- Proficient in Microsoft Office Outlook and Word
- 2 years of leadership, escalated calls, team lead or similar experience
- Bilingual, English/Spanish: ability to read, write, speak fluently without limitations or assistance
Benefits
- Competitive salary commensurate with experience
- Medical/Dental
- Weekly Pay
- Direct Deposit
- Referral Bonuses
- Childcare reimbursement
For immediate consideration please create a profile and submit your resume through our applicant tracking system. Applications with attached resumes will be given first consideration. Visit us online at [Register to View]
to learn more about our company and to view additional openings in your area.
About Us: All Medical Personnel is a national leader in healthcare staffing and recognized by Staffing Industry Analysts (SIA) as one of the nation's largest healthcare staffing firms. Our team of seasoned recruiters are experienced in their ability to recruit, screen and place medical professionals for all types of healthcare settings.
Company Details
