This job is archived
(Archived) Contractor Relations Representative
Job Description
About Our Client: Our client diagnostic results reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. The world leader in providing diagnostic service is seeking bright and professional candidates to join their team.
Position: Contractor Relations Representative
Location: Novi, MI
Shift: M-F 7:00am-4:00pm
Job Details
- Review coaching requests and historic performance issues for providers and make recommendations to the Area Manager and HRBP to determine performance status
- Provide documentation to providers to outline appropriate procedural expectations such as Drop FAQs.
- Provide feedback documentation to assist Area Managers with coaching for performance improvement for providers
- Identify and make recommendation to the Area Managers and Event Specialist team regarding providers eligibility to perform as a Team Lead based on past performance
- Responsible for attempt to recover escalated late packets; partner with legal, management and event engagement teams when necessary
- Report potential risk related concerns to the HR Business Partner and Area Manager (i.e. potential discrimination, harassment, or protected class related matters)
- Handle requests by examiners to be moved to an inactive status in appropriate systems.
- Monitor and review clinic evaluations / performance triggers to ensure issues are addressed in a timely manner
- Maintain documentation and report on coaching activity to Event Execution Leadership team
- Responsible for identifying and delivering process improvements related to the coaching process
- Surface ways to deliver positive reinforcement to 1099 independent contractor population
- Responsible for communicating on-boarding information to newly recruited providers
Requirements
- Bachelors degree from an accredited college or university preferred or equivalent experience preferred
- 1-3 years relevant experience; past HR experience or experience with sensitive / confidential matters preferred
- Demonstrate good judgment with the ability to make difficult and sometimes unpopular decisions based on the business needs
- Excellent verbal and written communication skills
- Strong telephone skills (A majority of the time spent in this role is on the phone)
- Past experience in staffing industry highly desired
- Proven proficiency with MS Office and databases or HR systems required
- Highly organized, extreme attention to detail, excellent work ethic
- Strong customer service skills required
- Strong interpersonal experience; the ability to have difficult conversations related to sensitive matters
- Proven ability to handle confidential and sensitive information
- Ability to multi-task and prioritize responsibilities
Benefits
- Competitive salary commensurate with experience
- Medical/Dental
- Weekly Pay
- Direct Deposit
- Referral Bonuses
- Childcare reimbursement
For immediate consideration please create a profile and submit your resume through our applicant tracking system. Applications with attached resumes will be given first consideration. Visit us online at [Register to View] to learn more about our company and to view additional openings in your area.
About Us: All Medical Personnel is a national leader in healthcare staffing and recognized by Staffing Industry Analysts (SIA) as one of the nation's largest healthcare staffing firms. Our team of seasoned recruiters are experienced in their ability to recruit, screen and place medical professionals for all types of healthcare settings. 2018B