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(Archived) Customer Service Representative

Last Updated: 10/25/20

Job Description

Position: Customer Service Representative
Location: Seven Hills, OH
Shift: Full Time
Start: Immediately

Job Description

  • Develops and maintains working knowledge of internal policies, procedures and services
  • Utilizes automated systems to log and retrieve information. Performs accurate and timely data entry of electronic faxes
  • Receives inquiries from customers or providers by telephone, email, fax, or mail and communicates response within required turnaround times
  • Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard operating procedures
  • Interacts with hospitals, physicians, beneficiaries, or other program recipients
  • Investigates and resolves or reports customer problems. Identifies and escalates difficult situations to the appropriate party
  • Meets or exceeds standards for call volume and service level per department guidelines
  • Initiates files by collecting and entering demographic, provider and procedure information into the system
  • Serves as liaison between the Review Supervisors and external providers
  • Maintains logs and documents disposition of incoming and outgoing calls


  • High school diploma or GED. Post high school business courses helpful
  • Minimum 2 years customer service/telephone experience in a call center environment
  • Prior work in a healthcare setting or medical terminology recommended.
  • Previous data entry or other clerical experience is a plus
  • Excellent verbal communication skills, courteous and patient demeanor, must be customer oriented and have the ability to maintain composure under potentially stressful situations


  • Competitive salary commensurate with experience
  • Medical/Dental
  • Weekly Pay
  • Direct Deposit
  • Referral Bonuses
  • Childcare reimbursement

For immediate consideration please create a profile and submit your resume through our applicant tracking system. Applications with attached resumes will be given first consideration. Visit us online at [Register to View] to learn more about our company and to view additional openings in your area.

About Us: All Medical Personnel is a national leader in healthcare staffing and recognized by Staffing Industry Analysts (SIA) as one of the nation's largest healthcare staffing firms. Our team of seasoned recruiters are experienced in their ability to recruit, screen and place medical professionals for all types of healthcare settings.

Company Details

All Medical Personnel

Irving, Texas, United States

Three Decades of Healthcare Staffing and RecruitingFor almost 30 years, All Medical Personnel has been the partner of choice for healthcare companies seeking clinical and non-clinical human capital solutions. Our success stems from understanding our partners’ strategic, financial, and operational goals, as well as providing exceptional talent and extraordinary service every day. Our cl...