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Customer Service Coordinator

All Medical Personnel

Last Updated: 2/25/21

Job Description

Position: Customer Service Coordinator
Location: San Antonio, Texas
Shift: M – F from 8:00am-5:00pm
Duration: 6 Months
Start Date: ASAP

Job Duties:

  • Provide assistance to claimants
  • Obtain feedback from claimants
  • Conduct surveys assessing physicians’ and office staff for their customer service skills with veterans
  • Responsible for resolving issues raised during the course of claimant exam evaluation and complete an incident report
  • Process feedback cards according to Feedback Card Procedures and flow
  • Assist the Team Leader in providing services to the claimant offices
  • Discuss issues with physicians and office staff when necessary and appropriate
  • Coordinate payment with the Billing Department regarding billing issues that are discovered
  • Act as a back-up for other members of the mini-team when necessary; this requires training in the duties & responsibilities of each mini-team member
  • Cover the receptionist’s duties on a regular basis as well as during emergencies
  • Assist the Team Leader in processing inadequate reports
  • Other projects and duties as assigned
  • Organization and multi-tasking: ability to organize, plan, and coordinate multi-tasks with a high sense of urgency and follow through
  • Works well with people; team player
  • Strong written and verbal communication
  • Good data entry; proficient with word processing software
  • Working knowledge of medical terminology


  • High School diploma or equivalent
  • 1-3 years of customer service experience


  • Competitive salary commensurate with experience
  • Medical/Dental
  • Weekly Pay
  • Direct Deposit
  • Referral Bonuses

If you are not a good match for the position detailed above, we will keep your resume in our database for future opportunities. Visit us online at [Register to View] to learn more about our company and to view additional openings in your area.

About Us: All Medical Personnel is a national leader in healthcare staffing and recognized by Staffing Industry Analysts (SIA) as one of the nation's largest healthcare staffing firms. Our team of seasoned recruiters are experienced in their ability to recruit, screen and place medical professionals for all types of healthcare settings.

Company Details

All Medical Personnel

Irving, Texas, United States

Three Decades of Healthcare Staffing and RecruitingFor almost 30 years, All Medical Personnel has been the partner of choice for healthcare companies seeking clinical and non-clinical human capital solutions. Our success stems from understanding our partners’ strategic, financial, and operational goals, as well as providing exceptional talent and extraordinary service every day. Our cl...