This job is archived
(Archived) Customer Service Coordinator
Job Description
Position: Customer Service Coordinator
Location: San Antonio, Texas
Shift: M – F from 8:00am-5:00pm
Duration: 6 Months
Start Date: ASAP
Job Duties:
- Provide assistance to claimants
- Obtain feedback from claimants
- Conduct surveys assessing physicians’ and office staff for their customer service skills with veterans
- Responsible for resolving issues raised during the course of claimant exam evaluation and complete an incident report
- Process feedback cards according to Feedback Card Procedures and flow
- Assist the Team Leader in providing services to the claimant offices
- Discuss issues with physicians and office staff when necessary and appropriate
- Coordinate payment with the Billing Department regarding billing issues that are discovered
- Act as a back-up for other members of the mini-team when necessary; this requires training in the duties & responsibilities of each mini-team member
- Cover the receptionist’s duties on a regular basis as well as during emergencies
- Assist the Team Leader in processing inadequate reports
- Other projects and duties as assigned
- Organization and multi-tasking: ability to organize, plan, and coordinate multi-tasks with a high sense of urgency and follow through
- Works well with people; team player
- Strong written and verbal communication
- Good data entry; proficient with word processing software
- Working knowledge of medical terminology
Requirements:
- High School diploma or equivalent
- 1-3 years of customer service experience
Benefits:
- Competitive salary commensurate with experience
- Medical/Dental
- Weekly Pay
- Direct Deposit
- Referral Bonuses
If you are not a good match for the position detailed above, we will keep your resume in our database for future opportunities. Visit us online at [Register to View] to learn more about our company and to view additional openings in your area.
About Us: All Medical Personnel is a national leader in healthcare staffing and recognized by Staffing Industry Analysts (SIA) as one of the nation's largest healthcare staffing firms. Our team of seasoned recruiters are experienced in their ability to recruit, screen and place medical professionals for all types of healthcare settings.
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