(Archived) Patient Service Rep

Our Patient Service Center is growing! In this fast paced and goal oriented environment a Patient Service Representative is the liaison between our clinics and their current potential patient base. A successful candidate will rely on their strong sales and customer service background to overcome concerns and objections to successfully schedule new patients for appointments, all while keeping a premier patient experience at the core of everything they do! As our company grows The Patient Service Center evolves and adapts – so a positive and flexible attitude are key to thriving as a Patient Service Representative.

**This position is located at our Resource Center in New Castle, PA.


Other responsibilities may include and are not limited to:
•Identifying patient needs, clarifying information, researching issues and providing solutions and/or alternatives
•Manage a large amount of inbound calls efficiently and effectively
•Able to accept feedback regarding areas of opportunity as well as recognize their own strengths
•Able to connect, communicate and assist the general public
•Follow communication “call flows” when handling different issues, calls and concerns
•Collect all pertinent personal, insurance, and clinical information from all patients
•Manage multiple computer systems and programs with ease


Requirements for a successful candidate may include:
•Previous sales and customer service experience
•Excellent customer service skills
•Experience recognizing opportunity to suggestively sell additional services, explaining new features, service, etc.
•Have strong verbal and written communication skills – is well versed and able to communicate effectively with different personality types
•Have strong computer skills, and the ability to use multiple computer programs, websites and a phone system all at once while still providing a premier patient experience
•Experience with being accountable for, meeting and exceeding key performance indicators
•Ability to multi-task, set priorities and manage time effectively
•Flexible and adaptable to change


Benefits Include:
•Health, Dental, Vision Coverage
•Competitive Salary
•The Patient Service Center currently offers a monetary incentive program for every appointment scheduled by a Patient Service Advocate! Also offers daily/weekly/ and monthly performance based contests!
•Life Insurance
•Full Time Employees Enjoy Up to 3 Weeks Paid Time Off
•7 Paid Holidays
•401k
•Short and Long Term Disability


North American Dental Group is an Equal Opportunity Employer