(Archived) Bilingual Inbound Call Center

Description

Bilingual Inbound Call Center Rep

Stonehaven Dental

REMOTE

Job ID: 9134

Location: Remote but must live in the state of Utah

Job Type: Full Time

The primary role of the Call Center (Patient Services Team) is to take inbound calls and assist new and existing patients in scheduling appointments at our dental offices. Previous customer service experience and the ability to multi-task while communicating on the phone and in writing with patients are a must. We are searching for applicants who have a “smile in their voice”, a warm, professional & friendly disposition, attention to detail, and excellent communication skills. Dental knowledge is a plus.

BENEFITS

Becoming a part of Stonehaven Dental gives you instant access to a variety of benefits throughout your career including:

• Medical insurance with company contribution
• Paid Time Off & holidays (qualify after 60 days & work 30 hour or more a week)
• Employee Stock Ownership Plan (work 1000 hours in a year)
• 401K (automatically enrolled)
• Support from Managers and Directors
• Advanced Technology
• Continuing education opportunities offered at no cost (job specific)
• Relocation opportunities available
• Employee assistance program
• Bonus opportunities available

RESPONSIBILITIES

• Personally, strives to delight patients and families by creating a kind, gracious, and caring environment.
• Ensures telephone is answered in a timely and professional capacity.
• Checks all messages and voicemail systems in a timely manner, ensuring calls are returned within expected time frame.
• Maintains quality while consistently maintaining minimum expectation levels.
• Accurately schedules and cancels patient appointments and inputs correct patient data into appropriate systems to ensure manageable and profitable schedules for dentists and hygienists.
• Follows scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists.
• Promotes a “team first” attitude by demonstrating positive and caring relationships and communication with coworkers.
• Effectively converses in Spanish while entering information into systems in English.

REQUIREMENTS

• High School diploma or equivalent
• 1 year using both English and Spanish languages in a professional and/or contact center capacity
• Basic computer skills

DESIRABLES

• 1 year dental experience
• Open Dental, Google Workspace, Advanced computer skills, telephone