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Last Updated: 6/13/20

Job Description

Position: Customer Service Representative
Location: ­­­­­­Frisco, TX
Shift: ­­­­­­­­­­­­­­­­­­­­­­­­­­7am, 8am, 9am or 10am Start Time, Monday thru Friday

Job Duties:

  • Up to 90% of time on phones, averaging 60 to 80 calls per day
  • Answer questions and handle problem resolution on benefit, provider or claim issues
  • Follow up with members and providers as necessary
  • Process benefit coverage changes and send out supporting documentation as necessary
  • Other duties as assigned


  • Bilingual English/Spanish - PREFERRED
  • High school diploma or certification
  • Two or more years of contact/call center customer service experience
  • Proven communication and customer service skills
  • Strong computer skills – MS Outlook, Word, Excel required
  • Ability to adapt communication style based on the caller's needs
  • Responds well in a stressful, dynamic environment
  • Proven decision-making skills using critical thinking and ability to learn
  • Team player with a positive attitude
  • Professional Appearance
  • Ability to multi-task


  • Competitive salary commensurate with experience
  • Medical/Dental
  • Weekly Pay
  • Direct Deposit
  • Referral Bonuses
  • Childcare reimbursement

If you are not a good match for the position detailed above, we will keep your resume in our database for future opportunities. Visit us online at [Register to View] to learn more about our company and to view additional openings in your area.

About Us: Every day All Medical Personnel helps exceptional people like you find positions with outstanding medical and healthcare organizations. Whether you desire the flexibility and diversity of temporary assignments or are seeking a full-time career challenge, we can help you find the perfect position where your skills and experience will be appreciated and showcased. Our clients include local medical offices, regional hospitals, and Fortune 1000 businesses nationwide.

Company Details

All Medical Personnel

Irving, Texas, United States

Three Decades of Healthcare Staffing and RecruitingFor almost 30 years, All Medical Personnel has been the partner of choice for healthcare companies seeking clinical and non-clinical human capital solutions. Our success stems from understanding our partners’ strategic, financial, and operational goals, as well as providing exceptional talent and extraordinary service every day. Our cl...