Position: Customer Service Representative
Location: San Antonio, TX
Shift: Monday – Friday: 11:30 am-8:00 pm Saturdays: on volunteer basis
Needs to be able to work mandatory OT as needed
Start: Immediately

Job Description

• Provides clients with customer service by determining call requirements, responding to inquiries, resolving customer issues and fulfilling customer requests
• Triages customer needs to include verification of demographics, appointment inquires, and mileage check inquires
• Clarifies customer inquiries by researching, locating, and providing information to the appropriate entities
• Resolves customer concerns and appropriately escalates any unresolved matters in a timely manner to the next appropriate department or level
• Promotes electronic communication services by recognizing opportunities to utilize advanced case management technology
• Accurately documents all call information in case management system according to standard operating procedures
• Efficiently utilizes tools and available resources such as: ECW, UCM, examinee portal, and other tools as necessary
• Any other duties as assigned

Requirements

• High School diploma, or equivalent (GED)
• 0 to 1 years of call center/scheduling experience
• Previous medical office/call center experience is preferred

Benefits

• Exceptional opportunity for growth and career advancements
• Highly competitive compensation
• Weekly Electronic Pay
• Referral Bonuses

For immediate consideration please create a profile and submit your resume through our applicant tracking system. Applications with attached resumes will be given first consideration. Visit us online at [Register to View] to learn more about our company and to view additional openings in your area.

About Us: All Medical Personnel is a national leader in healthcare staffing and recognized by Staffing Industry Analysts (SIA) as one of the nation's largest healthcare staffing firms. Our team of seasoned recruiters are experienced in their ability to recruit, screen and place medical professionals for all types of healthcare settings