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(Archived) HR Service Center Rep I

Last Updated: 10/24/20

Job Description

About Our Client: Our client diagnostic results reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. The world leader in providing diagnostic service is seeking bright and professional candidates to join their team.

Position: HR Service Center Rep
Location: ­­­­­­Tampa, FL
Shift: ­­­­­­­­­­­­­­­­­­­­­­­­­­M-F 9:30am-6pm

Job Duties:

  • Serve as first point of contact for all inbound inquiries received by telephone, electronically and in writing pertaining to benefits, employment policies and procedures, employee relations issues, recruitment, learning and development and performance management
  • Handles high volume of incoming calls in a call center environment
  • Evaluates and responds to employee inquires via phone, fax and email and provides appropriate and timely responses through use of a knowledgebase and in accordance with Service Level Agreement
  • Reviews and interprets employee data to resolve issues
  • Demonstrates sensitivity and respect at all times when dealing with others
  • Escalates more complex issues to Tier 2 Service Center Representative or Supervisor as appropriate
  • Creates and maintains detailed, complete and accurate records of all interactions in Case Management System
  • Follows prescribed protocols for problem resolution
  • Provides education and guidance to callers about available tools and resources
  • Enters, scans and retrieves employee data in HRIS per established guidelines and authorization processes while ensuring accuracy of information. Maintains confidential centralized employee files
  • Maintains privacy and confidentiality of information, protects the assets of the Company, reports non-compliance and adheres to all applicable federal, state and local laws and regulations, and company policies and procedures
  • Provides callers with excellent, efficient and courteous service
  • Performs other duties as assigned or requested


  • High School diploma or GED or AS/AA Degree preferred
  • 1 - 2 years of experience in human resources administration and/or a call center environment required
  • Excellent attention to detail, problem solving, organization and prioritization skills
  • Customer service attitude
  • Experience with Microsoft Office products (Excel, Word, PowerPoint)
  • Ability to type a minimum of 45 words per minute while interacting with customers on the phone
  • Ability to read, write and speak the English language, communicating clearly and effectively with callers
  • Bilingual (English/Spanish) speaking and writing skills a plus
  • Data entry skills


  • Competitive salary commensurate with experience
  • Medical/Dental
  • Weekly Pay
  • Direct Deposit
  • Referral Bonuses
  • Childcare reimbursement

If you are not a good match for the position detailed above, we will keep your resume in our database for future opportunities. Visit us online at [Register to View] to learn more about our company and to view additional openings in your area.

About Us: Every day All Medical Personnel helps exceptional people like you find positions with outstanding medical and healthcare organizations. Whether you desire the flexibility and diversity of temporary assignments or are seeking a full-time career challenge, we can help you find the perfect position where your skills and experience will be appreciated and showcased. Our clients include local medical offices, regional hospitals, and Fortune 1000 businesses nationwide.

Company Details

All Medical Personnel

Irving, Texas, United States

Three Decades of Healthcare Staffing and RecruitingFor almost 30 years, All Medical Personnel has been the partner of choice for healthcare companies seeking clinical and non-clinical human capital solutions. Our success stems from understanding our partners’ strategic, financial, and operational goals, as well as providing exceptional talent and extraordinary service every day. Our cl...